Privacy policy

This privacy policy sets out how Whippersplasher uses and protects any information that you give to us.

Whippersplashers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified , then you can be assured that it will only be used in accordance with this privacy statement.

Whippersplashers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25 May 2018.

GDPR allows us to request contact information from staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety.

What we collect

We may collect the following information:

name
contact information including email address and mobile phone number
demographic information such as address, postcode
relevant medical or special needs information
other information relevant to Whippersplashers activities and business

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our activities and services.
We may periodically send emails about news, new activites or other information which we think you may find interesting using the email address which you have provided.
we may contact you by text or email to remind you of the start of a new term or in the event of a pool cancellation.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us on admin@whippersplashers.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Terms and Conditions

All participants and guardians should be familiar with our terms and conditions listed below.

1. Parents/Guardians must remain on on-site for the duration of the swimming lesson.
2. You must not enter the complex or pool area if a swimming teacher is not present
3. Swimmers should not swim if they have an open wound, any infectious disease, cough, cold, ear infection, head lice or stomach upset. Swimmers should not enter the water for 14 days following unexplained diarrhoea. No one should attend if they have had symptoms of COVID-19 which include a high temperature – this means you feel hot to touch on your chest or back, new, persistent, dry cough, shortness of breath, loss of taste or smell, diarrhoea or vomiting, muscle aches not related to sport/training; had a known exposure to anyone with confirmed or suspected COVID-19 in the last 14 days; have travelled internationally and returned to the UK in the past 14 days from a country outside of the government’s current common travel area; have knowingly been in contact with any person who has returned from a country outside of the government’s current common travel area in the last 14 days; have been exposed to a confirmed case of COVID-19; have had contact with person(s) with flu-like symptoms.
4. Babies and younger swimmers, who are not yet fully toilet trained, are required to wear a double nappy system i.e. swim nappy and a confinement nappy. Considerable disruption and cost is caused when classes have to be cancelled due to accidents. All swimmers should use the toilet before their swimming lesson.
5. No food or drink (except water in a non-glass container) is to be taken on poolside.
6. All jewellery (except wedding rings) should be removed prior to entering the water.
7. Long hair should be tied back or a swim cap worn
8. Spectators and swimmers when on-site should not run, adults and children should remain seated and as quiet as possible or view from outside the building . Please note that no outdoor shoes are allowed on poolside. Smoking is not permitted anywhere on the school sites.No dogs on the site
9. Whippersplashers accepts no responsibility for accident or damage to any member, client, person, equipment or vehicle owned by anyone connected with these lessons whilst on the site. Valuables are also left at owner’s risk
10. Whippersplashers take responsibility for swimmers during their lesson time in the water only. Whippersplashers do not accept responsibility for swimmers if they leave the pool for any reason during their lesson, e.g. to visit the toilet.
11. Please note that Whippersplashers do not accept any responsibility for the safety and well being of any adult or child spectators whilst they are on site.
12. Whippersplashers reserve the right to change the teacher, day or time of your swimming lesson.

13. For new swimmers only - you have a 14 working day cooling off period from the date of your booking. However this withdrawal right shall no longer be exercised if the first lesson has been taken before the expiry of the cooling off period

14. Cancelling your direct debit : We recognise that many people’s circumstances change. In such an event, should you wish to cancel your direct debit we ask that you notify us in writing. This needs to be done before the 20th of the month in order to be effective from the 1st of the following month. Where notification is not received by 20th of the month, we reserve the right to collect any monies outstanding in the event of this agreement not being upheld.

15. All personal details provided to and kept by Whippersplashers are for our administrative purposes only and will not be passed to any Third Parties (In a COVID-19 environment, GDPR allows us to request contact information from staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety.). An individual’s personal details will remain on file for a maximum of 3 years after discontinuing association with Whippersplashers, at which point they will be deleted.

16. Whippersplashers adhere to the Swim England Changing Room Policy (Wavepower 2016-19: Child safeguarding policy and procedures for clubs). Children of the age of 8 years and above are required to change in the gender correct changing room. Accompanying parents must also abide by gender correct changing facilities. Please refer to http://www.swimming.org/swimengland/wavepower-child-safeguarding-for-clubs/ Section 2 pg 65